| The
chocolate bar that I purchased has white
spots on the surface? Why does this
happen?
When chocolate has undergone prolonged
exposure to heat, it results in discolouration
of the surface. This is caused by the
separation of the cocoa butter oils,
which solidify giving it a white appearance.
Slight heat exposure does not normally
affect the flavour or characteristics
of the chocolate.
Who should I contact if I the chocolate
is damaged?
You can contact our toll-free help line
no. 1600 22 7080 (available from select
cities only) for any product-related
issues
Will I get a replacement if the
chocolate is damaged?
Yes. We have a "no-questions-asked"
replacement policy.
Is it possible to organize a factory
visit for my family?
No. At this point in time, we do not
organize any factory visits.
I need some additional information
on Cadbury for my project in school/college.
Whom should I contact?
Most of the information is already provided
on our website. We may not be in a position
to attend to your individual requests.
Whom should I contact for
sponsorships
or donation requests?
You can submit your requests online.
We will evaluate and respond on a case-to-case
basis.
I need to buy huge quantities of
chocolates? Can I buy them at a discounted
rate directly from the company?
You could send us your request online
and our sales team will get in touch
with you accordingly.
I am a journalist and need to contact
the company. Whom should I speak write/speak
to?
You can contact our Corporate Communications
Department on + 91 22 4007 3000, or
alternatively send us an email via the 'Contact Us' section on the website. |
