| The
chocolate bar that I purchased has white
spots on the surface? Why does this
happen?
When chocolate has undergone prolonged
exposure to heat and subsequent cooling
it results in discolouration of the
surface. This is caused by the separation
of the cocoa butter, which solidifies
on the surface giving it a white appearance.
Who should I contact if the chocolate
is damaged?
You can contact our Toll Free No. 1800
22 7080 (available from select cities
only) for any product-related issues.
Alternatively, write to:
Cadbury Consumer Services Cell
P.O. Box – 26516
Mumbai – 400 026
Tel. : +91 22 4007 3100
Email: Consumer.Service.Cell@ap.csplc.com
Will I get a replacement if the chocolate
is damaged?
Yes. We have a "no-questions-asked"
replacement policy.
Is it possible to organize a factory
visit for my family?
No. At this point in time, we do not organize
any factory visits.
I need some additional information
on Cadbury for my project in school/college.
Whom should I contact?
Most of the information is already provided
on our website. However if you need any
further information, please write to us
via the contact us section.
Whom should I contact for sponsorships
or donation requests?
You can submit your requests online. We
will evaluate and respond on a case-to-case
basis.
I need to buy huge quantities of chocolates?
Can I buy them at a discounted rate directly
from the company?
You could send us your request online
and our sales team will get in touch with
you accordingly.
I am a journalist and need to contact
the company. Whom should I speak write/speak
to?
You can contact Ransom D'Souza
- Associate Vice President -
Corporate Communications on +
91 22 4007 3100, or
alternatively send an email -
ransom.dsouza@ap.csplc.com |
